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  1. All software and services are provided by Cancellations Express Ltd (the company) and are on an ‘as available’ basis with no warranties of any kind. The Company is unable to guarantee continued access to the DVSA website and the ability to provide you with test dates.
  2. By using CancellationsExpress.com, and providing us with your driving licence number, you agree to us making changes to your driving test date and time on your behalf and you grant us permission to log in to the DVSA website using your details.
  3. The company has no affiliation with the Driver and Vehicle Standards Agency (DVSA). Subscription to this service does not therefore guarantee to find you an earlier test date. Save as described in clause 12 of these terms and in respect of those liabilities which cannot legally be limited, the Company shall have no liability to you for its failure or inability to provide alternate test dates.
  4. We use the information and preferences you have provided us to book you an earlier test. Your test is booked automatically and you will be notified as soon as this is complete. You will be notified via the email provided to us at the sign-up phase.
  5. Once we have booked a new test for you, it is your responsibility to cancel it if needed or to inform us you wish to change it again. If you wish to change the test date again, you must inform us within 14 days of receiving the confirmation email for the test we had originally booked for you.
  6. It is your responsibility to check with the DVSA that any changes made by us have been completed successfully before you make any further arrangements regarding your new driving test, such as but not limited to 1) organizing and paying for any last-minute driving lessons, 2) organizing and paying for any transport to the test center, 3) organizing and paying for any accommodation near the test center, and 4) taking time off work/college/school. We will always confirm to you any changes that we’ve been able to make to your test, and the DVSA will also confirm any changes to you if they have your email address – you must wait for confirmation from us and the DVSA before you start to make plans and preparations for your new driving test. We are not liable for any expenses or compensation caused by you incorrectly assuming your test has been changed.
  7. We cannot be held responsible for the DVSA changing the date and/or time of your test or for the DVSA canceling the test.
  8. We cannot be held responsible for failing to change your test due to factors out of our control. This includes, but is not limited to, the DVSA website being unavailable.
  9. The learner driver is responsible for turning up to the driving test, taking the correct documents and ensuring that the car they use is suitable for the test. We cannot be held responsible for any tests canceled due to reasons that are the responsibility of the learner driver or their driving instructor including, but not limited, to the above learner driver responsibilities.
  10. We provide unlimited driving test changes until your next driving test. You can make full use of our service until the date and time of the first driving test you take after signing up to the company.
  11. You are able to request a full refund as per clause 12 providing you meet all the requirements of the respective clause. In both cases, our maximum liability to you shall not exceed the amount you have paid to us.
  12. If your purchase was made on our website using Stripe, you can request a full refund from the company, providing:
    • You submit your request for a full refund within the first 14 days of creating a paid account with the company.
    • We have been unable to book you an alternate test date that meets your criteria.
    Refund requests will need to be emailed to Support@CancellationsExpress.com
  13. Certain paid account types may be upgraded by the user at any time, but it is not possible to then downgrade those accounts. Any upgrade fees paid are non-refundable unless we are unable to find a test for you in accordance with clause 12 above.
  14. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your purchase and request a full refund of your payment within 14 days from purchase, as long as the service is yet to begin. The service starts as soon as we start searching for practical tests for you, which will normally start soon after payment and entry of your preferences.
  15. We will record details of usage of the service including, but not limited to, your personal details provided at the time of taking out the services, search times, dates and times that are found, and any emails and SMS messages that are sent to you, and received from you.
  16. By giving us your details you agree to us passing your information to the DVSA in order to change your driving test. All details will be held by us in accordance with the Data Protection Act, please see our Privacy Policy for more information on the data we collect and how it is processed.
  17. Our service contains features that allow us to monitor accounts to ensure that we are providing the best possible service for you and that you have the best chance of having a new earlier test booked in.
  18. Each account purchased from us can only be used to search for practical driving tests on behalf of the owner of the driving licence number that is entered in the driving licence number box on the account preferences form. We reserve the right to suspend accounts without refund where we believe the account is not being used according to this rule. We will make reasonable efforts to contact you before suspending your account. If you are a driving instructor and wish to use our services, please contact us to discuss our services that have been specifically designed for use by driving instructors.
  19. By registering your details with the company, you agree to the company sending emails and SMS messages to the email address and mobile telephone number you provide on registration. Your personal details will not be passed on to third parties.
  20. All content included on this site, including text, graphics, logos, button icons, images and software, is the property of Cancellations Express Ltd (the company) or its content suppliers and is protected by international copyright laws. All programs used on this site are the property of Cancellations Express Ltd (the company) or its software suppliers and are protected by international copyright laws. Any attempt at reverse engineering, disassembly, or de-compilation of programs, unless it is explicitly permitted, is prohibited by law.
  21. The company may send notices to you via either email or regular mail. The company may also provide notices of changes to the terms or other matters by displaying notices or links to notices to you generally on the services provided by the company.
  22. The integrity of this system relies on proper use of email and SMS messages as a message passing media. The use of the email or SMS message system(s), directly or indirectly as a spamming tool, or other than it is intended, is prohibited.

CancellationsExpress.com is a trading name of Cancellations Express Ltd, Birmingham, West Midlands, England, B13 9XB.