This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

Who are we?

Cancellations Express finds driving test cancellations for you and changes your original driving test to an earlier test date.

How do we collect information from you?

We obtain information about you when you use our website

What type of information is collected from you? Basic personal details including your full name, address, email address, Mobile number, any other contact details you supply, service information such as ratings information.

Content you provide

Some of our products allow you to provide content, such as an image for your Cancellations Express profile or a review.

When providing such content, you acknowledge and agree that all contributions:
Are accurate and genuine.
Do not contain illegal or inappropriate material, language, content or context.
Do not contain any personal or identifiable information.

We may use your information to:

To carry out our obligations arising from any contracts entered into by you and us;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, blog posts and promotions of our associated companies’ services;
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will communicate with you via email/phone, we accept no responsibility or liability if you provide an incorrect email address. Unfortunately, you are not able to use Cancellations Express without a valid email address. When you sign up to Cancellations Express or any of our other products, you can opt in to agree to being contacted for marketing purposes.
Should you wish to be removed from receiving any of our marketing material, you can opt out any time by emailing us at - Your data may be used to help improve our products and services.

Who has access to your information?

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Cancellations Express for them to use for their own direct marketing purposes, unless you have requested us to do so, or where we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third party services

Cancellations Express may, from time to time, present a selection of third party services which may include offers and promotions within the website or elsewhere.
These third party services may have their own terms and conditions of use and privacy policies. Your use of these third-party services will be governed by and subject to such terms and conditions and privacy policies. You understand and agree that Cancellations Express does not endorse and is not responsible or liable for the behaviour, features, or content of any third-party services or for any transaction you may enter into with the provider of any such third-party services.
Cancellations Express reserves the right to withdraw third party services and offers at any time without providing notice.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, about us, our services, and promotions, email us at We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email:

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at:
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Google Analytics

Google Analytics uses traffic log cookies to gain information about the use that is made of pages on our website. We use the information from cookies to generate reports on the usage of our website which are used for evaluation and analysis. The purpose is to improve our website by tailoring it to the needs of users. No data specific to any identifiable user is retained. As a user you can opt out of this process of collecting traffic log data. To do so please visit the following site which provides a browser add-on that enables a user to opt out -

Retention of data

We will keep your information only for as long as necessary depending on the purpose for which it was provided. When determining the relevant retention periods, we will take into account factors including:
Our contractual and business relationships with you;
including the determination of eligibility introductory pricing and other offers;
Legal obligations under applicable law to retain data for a certain period of time;
Statute of limitations under applicable law(s); and
Guidelines issued by relevant supervisory authorities.


We acknowledge that the information you provide may be confidential and will maintain the confidentiality of and protect your information in accordance with our normal procedures and all applicable laws. We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
In addition, those employees, agents, contractors and other third parties who process your personal data will only do so on our instructions and they will be subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example by encrypting our outgoing email communications, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Where we store your information

We transfer, use and/or store your personal information inside of the European Economic Area (“EEA”) and the laws of these destination countries offer the standard of protection for personal information. We may update this list from time to time and any changes will be communicated to you via an update to this Privacy Notice. Transfers to our third-party service providers are to enable them to use and store your personal information on our behalf. We will, however, put in place appropriate security procedures in order to protect your personal information. We also ensure that, where your information is transferred to any country outside the EEA this is done using specific legally approved safeguards.

Third Party Providers

We will not disclose your personal information to third parties except as detailed in this Privacy Policy. Where necessary, we may share your personal data with the following third parties:
Software providers;
Web analytics providers;
Cloud computing providers;
Payment processing and accounting providers;
Email providers;
Telephone providers;
Marketing providers;
Social media providers;
Law enforcement agencies and regulators, government departments or competent authorities of the UK or of other countries; and
If you have consented to any disclosure to a third party.
Our bases for collecting and using the information
We are entitled to use your personal data in the ways set out in this policy on the following basis:
the use of personal data in this way is necessary for the performance of a contract with you for provision of our products and/or services or to take steps at your request prior to entering into such a contract;
we have legal obligations that we have to discharge;
the use of your personal data is necessary for our legitimate interests in:
ensuring the quality of the products and services we provide to you;
determining eligibility introductory pricing and other offers;
collecting information for marketing purposes; and
statistical analysis;
you have consented to such use;
to establish, exercise or defend our legal rights for the purposes of legal proceedings.
If provision of your personal information is a legal or contractual requirement or a requirement necessary to enter into a contract with us, and you choose not to provide it, we may not be able to perform some of the tasks we need to in order to provide certain products or services to you.
If you do choose to provide your consent you can withdraw it at any time by contacting us (see above).

Right to Complain

If you wish to request further information about any of the above rights, or if you are unhappy with how we have handled your information, contact us (see section above for contact details). If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office: or 0303 123 1113.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in July 2023.